Why Can't My Texters Request IOBs or Replies?

You need to open the Request IOB and/or Request Replies.

IOB Request Status

If you are sending your texts individually, you will need to change the "IOB Request Status" to "Open" before texters will be able to request Initial Outbound Messages. You can change this status in two places

1) Administration > Programs > Edit next to the program you want to open > Click the blue "Edit" button on the upper right > Scroll down to the "IOB Request Status" > Select "Open".

2) Administration > Programs > Request Status > There are two boxes > Click the box on the left > Select "Open"

To close the program to new Initial Outbound Message requests, you will do the same.

To pause the program you will do the same, pausing a program will close requests to Texters who require approval before receiving a batch of texts. Texters who do not require approval can still request and receive new texts.

Replies Request Status

If you checked the box "Initial Inbounds" in the Program Details under "Automatic Reassigns" you will want to make sure you "Open" your "Replies Request Status". This will allow texters to request replies.

You can change this status in two places

1) Administration > Programs > Edit next to the program you want to open > Click the blue "Edit" button on the upper right > Scroll down to the "Replies Request Status" > Select "Open".

2) Administration > Programs > Request Status > There are two boxes > Click the box on the right> Select "Open"

To close the program to new replies requests, you will do the same.

To pause the program you will do the same, pausing a program will close requests to Texters who require approval before receiving a batch of texts. Texters who do not require approval can still request and receive new texts.