How Do I Opt Out Someone Without Sending A Reply (or add a data item without sending a reply)?

To Opt Out a contact or add additional data without sending a reply. The example will be for "Opt-Out" but you can do the same for any data item!

  1. First you need to set up "Survey Questions" to collect this data
    1. Administration > Workspace Settings > Survey Questions > Add Survey Question > Name "Opt Out without Reply" > "Single Answer" > Select "Opt Out" > Click "Save"
  2. If your "Survey Questions" are already set up, Click the "Administration" button at the top
  3. Click "Programs"
  4. Click the pencil next to the program you want to add the survey question to
  5. Click "Survey Questions" at the top
  6. Click "Add Survey Question"
  7. Search and Select from the "Question" dropdown you want to add
  8. Click "Ok"
  9. To apply this to a contact, in the texting program click on the conversation
  10. Click "Survey Questions"
  11. Select "Opt Out", this will add the data item without sending a reply

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