Setup: Texter Levels

  1. Select “Administration” from the top menu ❯ “Texter Levels.” 
  2. Click “Create new Texter Level.” 
  3. Name - This is the name of the texter level Tip: Create a Naming System for Texters. Name each Texter Level for Admins and Moderators. Texters will not be able to see the name of the Texter Level. Think things like, "Expert" who wouldn't need approvals and "Beginner" who need approvals until they get the hang of texting in your programs.
  4. Default - Check this box if you want it to be the texter level assigned to a new texter when they join your workspace
  5. Require Approval - Check this box if you want the texter to have to have their requests approved before they receive texts
  6. Can Request Initial Outbounds - Check this box if you want this type of texter to be able to request Initial Outbound Messages
    1. Initial Outbounds Batch Size- Enter the number of Initial Outbound Messages you want this type of texter to receive
  7. Can Handle Replies- Check this box if you want this type of texter to be able to answer replies that are sent to them
  8. Can Request Replies - Check this box if you want this type of texter to be able to Request Replies from the pool. Be sure to check this box if you are using Power Send and having all replies send to the "Pool"
    1. Replies Batch Size - Enter the number of replies you want a texter to receive from the pool if they are able to request replies
  9. Click "Save"
  10. You can always return to this same page to edit the settings of a Texter Level

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