Creating and Managing Scripted Recommended Replies

In this article:

How to add Recommended Replies
How to edit Recommended Replies
How to reorder Recommended Replies
How to delete Recommended Replies

We recommend that each reply stays under 160 characters. Messages with higher character counts will be split into multiple texts on the recipients’ end and are harder to read.

Important: Texters will need to refresh their screens to view the changes after making any script changes in an active texting Program.

How to add Recommended Replies

To add a new Recommended Reply, follow these steps:

Select “Administration” from the top menu ❯ “Programs.”
Select a Program from the Program list.
Navigate to the "Scripts" subtab, click the “Recommended Replies” subtab
Click the “Add row” button.
Select the Script Type/Category: Types help group Recommended Replies together. Any Script Type you set up can be used to help Texters filter replies.
Add any relevant Data Tags.
Add a title. This will help Texters search for a Reply.
Set Visible and Expiration dates for the Recommended Reply. (optional) Any time-sensitive replies will be visible according to your set date and time.
Enter the body of the Recommended Reply. This is the message that is sent to Contacts.
Click the “Save Changes” button. New replies are added at the bottom of the current list of Recommended Replies.

How to edit Recommended Replies

To edit an existing Recommended Reply:

Select “Administration” from the top menu ❯ “Programs.”
Select the desired Program and then click “Scripts."
Navigate to the "Recommended Replies" subtab. Then, click anywhere on the Recommended Reply to open a pop-up box.
In the pop-up box, you may edit the Script Type, Data Tags, Reply Title, Reply Body, the Visible from, and/or the Expires after options.
Save changes by clicking the “Save Changes" button at the bottom of the screen or "Close" to cancel.

How to reorder Recommended Replies

To move an existing Recommended Reply:

Click the "Move" button to the left of the Recommended Reply to be moved.
The buttons will turn yellow and will show "Drop Above." Select where to move the Recommended Reply by clicking the "Drop Above" button. The Recommended Reply will drop above that reply, and the changes will save automatically.

How to delete Recommended Replies

To delete individual or all Recommended Replies, follow these steps.

Select “Administration” from the top menu ❯ “Programs.”
Select the desired Program and then click “Scripts."
Navigate to the "Recommended Replies" subtab. This view will display a list of Recommended Replies in a Program.
Click the corresponding “Trash” icon to delete an individual Recommended Reply. Above the list of Recommended Replies, there is a "Delete All " button to delete all Recommended Replies for the chosen individual Program.